Privacy Policy
Last updated: November 14, 2026
Jobwilo is a WhatsApp assistant for HVAC contractors. It is operated by Quan AC Services, a California business based in La Puente, California ("Jobwilo", "we", "us"). This policy explains what information we collect, how we use it, and your choices.
Information we collect
- Waiting list. When you message "JOIN JOBWILO" to our WhatsApp number, we collect your WhatsApp phone number and the answers you give: your name, business name, city, number of technicians, the tools you use today, and the language you write in.
- Contractors using Jobwilo. We collect the messages and photos you send to Jobwilo, your business details and settings, and the customer and job records you create, such as customer names, phone numbers, service addresses, appointments, equipment details, estimates, invoices and payment notes.
- Customers of a contractor. If your HVAC contractor uses Jobwilo, we process your name, phone number, service address and job details on that contractor's behalf, and we may send you text messages about your service in the contractor's name.
- Website. This website does not use advertising or tracking cookies. Our hosting provider keeps standard technical logs, such as IP address and browser type.
How we use information
- To run the waiting list and contact you about Jobwilo.
- To provide the service: understanding your messages, booking appointments, keeping customer records, preparing estimates and invoices, and sending service texts to customers.
- To keep the service secure, fix problems and improve it.
- To meet legal obligations.
AI processing
Jobwilo uses an AI service to understand what a contractor's message is asking for, and, when the contractor chooses, to reword the contractor's own job note for an invoice. The AI does not write messages to customers, and nothing is booked or sent until the contractor confirms it.
How we share information
We do not sell personal information, and we do not share it for advertising. We share it only with service providers that help us run Jobwilo, under their own terms and safeguards: Meta (WhatsApp messaging), Twilio (text messages), Supabase (database and hosting), Google (calendar, when a contractor connects one), OpenAI (message understanding), Cloudflare (website hosting), and an accounting app if the contractor connects one. We may also disclose information when the law requires it.
Text messaging. Mobile phone numbers, and text messaging consent, are not shared with or sold to third parties or affiliates for marketing or promotional purposes.
Text messages to customers
Customers receive texts only about their own service, such as appointment confirmations and changes. Message frequency varies. Message and data rates may apply. Reply STOP to opt out at any time, or HELP for help.
Your choices
- Waiting list: reply STOP on WhatsApp and we remove you and delete your answers.
- Contractors: you can ask us to correct, export or delete your business's data.
- Customers of a contractor: contact your contractor, or email us and we will pass your request to them.
- California residents may ask to know, correct or delete the personal information we hold about them. We do not discriminate against anyone for making a request.
How long we keep information
Waiting-list answers are kept until you leave the list or we close it. Contractor records are kept while the contractor's account is open and for a reasonable period afterward for backups and legal needs, then deleted.
Security
Information is stored with access limited to our backend systems, sent over encrypted connections, and backed up in encrypted form. No system is perfectly secure, but we work to protect your information.
Children
Jobwilo is for businesses and is not directed to children under 13.
Changes
If we change this policy, we will post the new version here and update the date above.
Contact
Email: hello@jobwilo.com